Manage the Service Delivery team in the Netherlands and UK. Increase in overseas staff and scope to Netherlands HR (Oracle PeopleSoft) and Payroll (SAP) systems. Responsibilities include Process Management, Application and Infrastructure Architecture.

Currently managing the migration of over 150 interfaces for an outsourcing project for UK and NL HR systems. Reducing costs and providing a consistent and known cost of service for the HR customer.

Implement company Service Management standards across the department as part of an IT transformation program. Processes include Configuration, Incident, Problem and Change Management processes based on HP ServiceCentre.

Define and implement KPIs at department and staff level for internal and external services.

Introduction and support of Risk Management procedures. Implementation of security controls and duty segregation policies. Respond to and implement solutions for internal audit findings, including SOX (Payroll).

Negotiate and manage agreements with software vendors. Implement Contract Administration procedure, including financial administration.

Manager of Application and Infrastructure Support teams, initially UK-based leading to UK and Netherlands staff. Budget management approx. £1.2m.

Responsible for support and maintenance of HR systems used in Europe, the US and Asia. Co-ordinate activities with development & infrastructure teams across several countries (UK, Netherlands, Belgium).

Set up a Service Introduction process for the transition of changes into production. Defined and implemented Release Management process for multiple systems. Reduce post-implementation incidents.

Execution of HRIT Controls program against ISO17799 to improve IT controls and BS15000 (ISO/IEC 20000) to improve service maturity – target CMM Level 3.

Implement ITIL-based Service Management processes for Incident, Problem and Change Management for all customers, based on iETSolutions WorkCenter. Reduce risk profile by implementing maintenance policies for application software and platforms. Reduce costs through standardisation of tools and processes.

Defined, implemented and monitored SLAs with internal customers. Maintain SLAs with internal and external customers. Carry out Service Reviews, and assist in the identification of Service Improvement programs.

Set up and implemented Service Continuity (Disaster Recovery) plans for HR systems across multiple environments and applications. Established Disaster Recovery testing procedures.

Implement management process for Software Licenses and Maintenance Agreements. Monitor maintenance budgets for effective and efficient use of assets. Implemented Maintenance Policy for application software.

Senior Consultant in the PeopleSoft Practice at Xansa Ltd. Pre- and post-sales support. Projects included:

Designing and implementing Application Support for a Global HR implementation. Challenges were multi-language and new infrastructure integration into Tesco IT. Coverage includes 24-hr, multi-country and helpdesk functions.

Technical Consultant to the Department for Education and Skills. Installation of software, testing, configuration and support. Upgrade preparation for HR & Payroll (ADP) applications.

Technical Architect for a major international Brewer and Distiller. Creation of the infrastructure strategies for a global implementation of an HR/Payroll ERP package.

Financials Support Team Manager. Support and development of ERP accounting software.